Due to Government regulation, all SIM cards issued need to be registered to the person the SIM has been issued to. When purchasing a modem/ SIM card you will be prompted to provide us with this information.
The information we hold about you is confidential. We will not disclose it to any party unless:
We may monitor, record, store and use any telephone, email or other electronic correspondence with you for training purposes, so that we can check any instructions given to us and to improve the quality of our customer service.
We will monitor network traffic from time to time for the purposes of backup and problem solving and in order to ensure the product is not being misused.
All effort has been made to implement security measures in line with industry standards and to protect all personal data. However, use of the Internet and our websites are entirely at your own risk. We bear no responsibility or liability for the security of personal information transmitted via the Internet or lack of personal protection from personal devices.
There are occasions where may need to provide limited personal information to third parties for the purposes of delivering specific services and service improvements to you. This includes but is not limited to: customer support and/ or courier information.
You must not use any computers, computer equipment, network resources or any services provided by us for any illegal purpose, or for accessing, receiving or transmitting any material deemed illegal, indecent, offensive or otherwise unacceptable under SA law.
You must not use any false identity in email or other network communications.
You must not use the services and/or network systems or any part thereof for fraudulent activities, or to breach another organisation's security (cross-network hacking). This is an illegal act and may result in prosecution under criminal law.
Any decision made by us in relation to the services provided to you shall be final.