Terms & Conditions

The Hopper site is free to use for anyone, however by using this web site you automatically agree to adhere to the following terms and conditions. These terms apply to the current Hopper Site, the Hopper Dashboard and the Cellucity Online Shop. Should you not agree to these conditions please do not use this and / or any related web sites.


  • At no time will Cellucity be held liable for any damage, loss or liability arising from the use or inability to use this web site, the services, and / or the content provided. Furthermore, Cellucity makes no representations or warranties, implied or otherwise, that the content and technology available from this web site are free from errors or omissions or that the service will be 100% uninterrupted and error free.
  • Hopper hardware (including tablets, modems and routers) will remain the property of Cellucity until paid for in full.
  • The Hopper Sim card is under contract to Cellucity and will therefore always remain the property of Cellucity
  • Due to the nature of the industry Cellucity cannot be held responsible for any damage, loss or liability of whatsoever nature arising from the use or inability to use any product sold on this web site.
  • Cellucity is in no way in control of or in a position to guarantee Network signal and/or network downtime. We cannot be held liable for any loss or liability caused by related issues.
  • The Hopper product is subject to Network Business rules which may be amended from time to time. Any changes thereof out of our control and binding to all users.
  • This is a month to month service and Cellucity reserves the right to cancel the service with a months notice.

Intellectual Property Rights

  • The images used to represent various products are specifically selected to provide a visual representation of the actual item. These images are for illustrative purposes only and cannot be used as an actual indication of item, feature, size, colour or any other specification.
  • Where ever used, the logos of the respective companies are registered trademarks of their respective companies
  • You may print and download portions of material from the different areas of this site solely for your own non-commercial use.

Privacy Policy

  • Cellucity does use cookies to store a "Unique Identity Key".
  • The ID Key is used in conjunction with information saved to our database.
  • Information collected when making a credit card purchase may be used to investigate the legitimacy of the transaction.
  • At no stage are the credit card number saved or stored on our servers.
    Value Added Tax
  • 14% VAT has already been added to every price seen on this web site.
  • An original TAX Invoice will be supplied with each order.


  • During a credit card transaction personal information and information about the card is required for authorization.
  • Payment is only collected when the order is completed and the goods shipped.
  • Cellucity investigates all credit card transactions carefully to prevent attempted fraud and a transaction may be canceled if Cellucity is not satisfied with its legitimacy.
  • Cellucity reserves the right to cancel any credit card transaction at its own discretion.


  • Cellucity can only extend the warranty provided by the manufacturer of the item.
  • If an item stops working from normal use contact us to arrange the return of the item.

Returns Policy

  • You have 7 days after the purchase date of your items in order to return your item.
  • The item must be returned in original sales condition, including the box, box inserts, SIM card, Battery and Charger.
  • You will NOT be refunded for any used data.
  • Any product not returned in original sales condition may be subject to a 50% surcharge.
  • Refunds will only be processed after the product has been assessed. This may take between 7 & 14 days excluding any courier delays.


  • Prices displayed on our site are subject to change without notice.

Stock Availability

  • If an item ordered is out of stock with the suppliers and we cannot source it from another supplier you will be notified and allowed a refund or replacement item to the same value.
  • We cannot guarantee the availability of all products.